At Knetic64, your satisfaction and progress matter. We want you to feel confident when investing in your health and training. This policy outlines how refunds are handled across our different service formats.

Sessions Already Delivered:
Completed in-person sessions are non-refundable. Once a session has taken place, the time, expertise, and preparation that went into it cannot be returned.

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Unused Prepaid Sessions:

If you have purchased a session pack and have not yet used all sessions, you may request a refund for unused sessions within 7 days of your original purchase date. Unused sessions beyond the 7-day window are non-refundable but may be rescheduled with reasonable notice.

Monthly subscriptions may be cancelled at any time. If you cancel within 7 days of your most recent billing date and are not satisfied with your experience, you are eligible for a pro-rated refund based on unused days remaining in your billing period.

Cancellations after 7 days from the billing date will take effect at the end of the current billing cycle. No partial refunds are issued after the 7-day window.

Self-paced program packages are eligible for a full refund within 7 days of purchase, provided the program has not been started. Once program content has been accessed, the package is considered activated and is non-refundable.

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Optional monthly check-in add-ons are refundable within 7 days of purchase if no check-in session has taken place.

To request a refund, please contact us directly within the applicable window:

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Email: knetic64@gmail.com

Include your name, purchase date, and a brief description of your request

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We will review and respond to all refund requests within 3 business days. Approved refunds will be processed to the original payment method within 5 to 10 business days depending on your financial institution.

Knetic64 reserves the right to make exceptions to this policy at its sole discretion in cases of extenuating circumstances, including documented medical emergencies. We will always do our best to find a fair resolution.

If you have any questions about this policy, please do not hesitate to reach out. We are a small, personal business and we handle every inquiry directly and personally.

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Email: knetic64@gmail.com

Contact form: knetic64.fit